HOPE & IVY Reviews

Beautiful dresses. The downfall is returning . Iv now waited 3 weeks for a refund and still nothing after emailing maybe 5 times. The dress I want is in stock But I’m now reluctant to buy again. Just had an email stating my refund will take another 10 days . That’s from returning it on the 5th of April
And £4 return postage deducted
Not acceptable

Bettina in customer service is fantastic- thank you for helping me out!

Hope and ivy are a fantastic company to deal with there customer service are excellent. they responded to emails promptly and efficiently I highly recommend buying from this company, I definitely will.

The dresses are absolutely gorgeous, the colours are lovely. The sizes are horrendous - I am a size 14/16 and it wouldn’t go anywhere near me. I ordered a size 20 and that was still tight! Lol good job I’m not offended easily!

I ordered four Juliette dresses for my daughter’s bridesmaids. Although the dresses were absolutely beautiful my heart sank as I noticed there was a two week return policy. Given that one dress was a slightly different shade and compounded by the fact that some of the bridesmaids were not available to try for size in that time frame.
I contacted customer service for guidance. I received a swift response and thereafter an outstanding!!! Customer experience. I was reassured that under the circumstances they could extend the return period in order for them to help me identify the right dresses. Many e-mails were exchanged and photos sent to to the warehouse staff to match the colour…they could not have done any more to help and we are so very grateful!

I have updated my review following a full refund for my returned items. Overall, I would give the quality and cost of the wedding dresses a 5-star rating. The problem is there is no streamlined return and refund practices - and you can expect to chase customer services for a refund even after they've recieved your returned items. Once this company automate and optimise the process - I would expect it to be a 5-star experience overall. In the meantime, I strongly suggest buying hope and Ivy dresses from larger retailers like ASOS or NEXT, to avoid the headache of manually chasing things up.

I bought the Sloane dress; it’s absolutely beautiful. The colours are so vivid, the fit spot on, and the details are just really flattering. I’ve had so many compliments when wearing it. Really great service too from the H&I team, would definitely recommend.

Dissapointed to have to return dress to H&I, as I got my wife’s size wrong. Really happy with the returns process and advised when money was back in my account.

Beautiful dresses at such a good price for what they are! The quality is great and they're so different from anything else out there. I bought one for my graduation and will definitely be coming back here for all the weddings I have coming up

Bought a dress recently for an upcoming wedding and thrilled with the item. Really wonderful customer service too! Thank you!

I bought a dress from here for my graduation and it was perfect! I bought The Clara dress and it was perfect underneath my graduation robes. The print was really unique and beautiful and the fit was nice. I liked that it had a lining too as lots of Satin dresses don't have them. I had lots of compliments and the best part was that nobody was wearing the same thing as me!

I am so impressed with the quality! I bought a dress for my sister’s wedding, and it was absolutely beautiful, fit perfectly and was of such a high quality for the price. Would highly recommend!!

Purchased a beautiful dress from Hope & Ivy for my friend's wedding. So many compliments about it and I felt so comfortable all day. Also had a great customer service experience from Shay when I had a query regarding another item. Will definitely be purchasing again.

A very efficient and friendly service which I struggle to find nowadays! The designs and colours are beautiful without being too expensive so very much appreciated!

Just wanted to say a massive thank you to Hope and Ivy for their customer support. After dealing with wolf and badger regarding a return you guys stepped in immediately and provided a swift response, so easy to deal with. Absolute pleasure. Thanks again.